“What should have been a unique and enjoyable stay became a frustrating and disappointing experience.”
The marina location was good, with free nearby parking and clean, well‑maintained shower and toilet facilities close to the pontoon. Communication was poor: messages went unanswered, and we had to intervene. We weren’t contacted until a few hours before we left for the ferry, causing considerable stress as we were traveling from England and other accommodations in the area were fully booked. When contact was finally made, there was no real acknowledgement of the communication problems or apology for the concern caused. We were surprised to learn that key collection was several km away. After an 11‑hour journey with a child, this was inconvenient and frustrating. On arrival, the boat did not match the photos. The outside area was very grubby and needed a thorough clean, and the interior was dated and tired. The second bedroom was much smaller than expected and should be represented more clearly in the listing. The beds were not made up; bedding had simply been left for us to fit ourselves, which was disappointing given the price paid. Cleanliness was not great. We found rotten lemons inside the kettle, making it unusable, and some of the kitchen items and cleaning equipment did not appear particularly clean. These small details have a big impact on guests’ confidence in overall hygiene standards. Although the pontoon itself is secure, the boat door felt flimsy and not secure, so we were uncomfortable leaving valuables on board. In addition, only one key was provided for the boat, pontoon, and facilities. This proved very inconvenient, as family members could not come and go independently. Checkout arrangements were disappointing. We were given very little information beyond the checkout time and were then expected either to wait around or make an additional journey to return the key. Fortunately a compromise was eventually found, but it unnecessarily disrupted our plans. The boat has potential because of its location, but it urgently needs updating, better check‑in/out systems, and better communication. Cabourg itself was lovely though.
Lauren·Hace un mes