“Disappointed”
The location was close to the golf course. As soon as we entered the room, we found hair left in the bathtub. The TV was completely non‑functional, and a staff member said it couldn’t be replaced until the next day, so we had no TV that first night. We tried the hot tub for drinks, but the ice machine was broken, and the hot tub itself was out of order. No one told us at check‑in that these major amenities were unavailable. The TV was finally replaced the next day, but the remote couldn’t turn it on or off, nor control volume. We paid a premium rate expecting comfort and relaxation, but instead faced poor cleanliness, broken amenities, and an interrupted stay. The $60 refund approved was far too little for the disruption we endured.
Dana·Hace un mes