The location was super close to everything we needed. I’m not happy with how the staff handled us; they lacked warmth, empathy, and professionalism. Their indifference and lack of interest made us feel ignored, and after a long trip we were forced to wander around, which was uncomfortable and unnecessary. During check‑in, the staff were chatting and laughing at each other, so we felt they weren’t paying attention to us. Customer service should be respectful, willing, empathetic, and professional, not just a procedural formality. The room had dampness, the bathroom was damaged—especially the sink tap—showing poor maintenance. Constant noise from the staff prevented us from resting properly. Overall, the stay was disappointing because of both the physical conditions and the service.
AgudeloHace 2 semanas