“Überteuertes Hotel mit grauenvollem Personal in unsicherer Lage”
Even one star is too many… We booked this hotel hoping for a relaxing break before our flight, but we were bitterly disappointed. No recommendation at all! We chose this hotel because we had confirmed earlier that we could check in early over the phone. After a tiring night bus, we arrived at the hotel only to be told that it would cost us an extra 230,000 (about 50% of the room price) even though the room was already available. After further inquiry, they offered us to check in, but with the condition that we must check out at 4 am the next day—relaxation, zen, reliability, and good customer service look very different. When we asked again, we were told that no hotel employee had chatted with us, but a chatbot had, and that it must have made a mistake. The hotel refused to take responsibility, so we ultimately cancelled after a tiring and disappointing morning… For that price I expected more. At the next hostel (Masaya) we were lucky to check in immediately out of courtesy, so I would avoid the headaches and rudeness in the future because there are much better alternatives and I’d rather avoid the “zen” nonsense!
NaemiHace 2 semanas