Hampton Inn Belton/Kansas City

“Disappointed with facility and condition of bathroom”

The renovation was still underway and trash was scattered everywhere, making the experience unpleasant.

Warren·Hace 2 semanas

The location was convenient, but the room was dirty and I had booked a king with a sofa, only to receive two queen beds.

Breann·Hace 2 semanas

“Nice hotel, good value, and friendly staff. Once remodeling is done, we would likely stay there again.”

The staff were attentive and the breakfast was tasty, yet the ongoing renovation left dust everywhere and things out of place; it’s hard to rate it fairly while the work is happening, but I expect it to improve once completed.

Tenpenny·Hace un mes

“The visit at this Hampton was very disappointing compared to others I have stayed at in the US.”

The hotel is close to the interstate and I have always been comfortable there previously. However, it is currently under major renovation and I would have never stayed there if I had known this. There was no hot breakfast on two of the three days I stayed, my bathroom shower and floor were unclean, and one day there was no TV reception.

Garry·Hace un mes

“Miserable group check-in process and cost exceeded promised group charge.”

We were a church group traveling to the Ark Encounter in Kentucky, and this was our first stop. Checking in for the group was very inefficient; the keys weren’t ready. They billed each room individually, and the final amount, including taxes, was higher than the total they promised. I called once, they answered and gave me an email address for a complaint, but now they ignore my calls and emails. Very disappointing! The next four hotels had keys ready, smooth check‑in, and the total matched their original promise. So I know where we’ll stay next time and it won’t be the Hampton Inn.

Kimberly·Hace 3 meses