Very disappointing experience with this hotel. When booking, it was clearly stated that breakfast was included in the room price. This was one of the reasons I chose this hotel. However, after arrival, check‑in, and full payment, the receptionist told me that there was no breakfast available. This feels misleading and unprofessional, especially when the information does not match the actual service provided. If breakfast is not available, then it should not be advertised in the booking details. The overall service and attitude toward guests left a very negative impression. Very disappointed with this hotel. When booking through the site, it was indicated that breakfast was included in the room cost. That was a major factor in choosing this place. After arrival, check‑in, and full payment at the reception, I was told there was no breakfast. I consider this misleading. It’s unclear why the information on the site does not match reality. If a service isn’t offered, remove it from the description and stop deceiving people. The service and guest treatment left a very unpleasant impression.
Yerkebulan·Hace 5 meses