Heritance Kandalama

酒店在湖山之间，可以远眺狮子岩！也有其他的娱乐活动！

Huan·Hace 2 semanas

“不虚此行！”

The hotel sits between lake and mountains, the rooms offer a view of Lion Rock, the food is good, the roast lamb is excellent, the fifth‑floor bar hosts live bands at night, and you can also watch the sunset from the lobby bar.

Huan·Hace 2 semanas

⭐⭐⭐ Disappointing experience despite some positives I recently stayed at Heritance Kandalama and, unfortunately, there were a few issues that affected my overall experience. 1. payment issue: I made my reservation , and the payment was held/blocked one night before my arrival. However, when I checked in, the hotel staff told me that the payment had not been received and seemed unaware of how the payment process worked. I had to spend nearly 40 minutes at the reception while they tried to sort it out. This should have been handled much more efficiently, and I believe the front-office staff need better training on OTA/ payment procedures. 2. Inconsistent buffet dress-code policy: This was the most disappointing part of my stay. Before entering the buffet, I was told that the dress code required guests to wear trousers and a T-shirt, and there was a notice referring to the dress requirements for both men and women. I was asked to leave and change because I was wearing a skimmer and shorts, which I respected and did. However, shortly afterwards, I saw a female guest entering the buffet wearing what was essentially a bikini/very revealing outfit. When I questioned the staff, I was told that the dress-code restriction was apparently only applicable to men and that women could dress that way. If the hotel has a dress code, it should be clear, consistent and equally applied to all guests, regardless of gender. Being asked to change while others were allowed to enter in much less appropriate attire understandably felt unfair and was quite disturbing. 3. Swimming pool hygiene: I was also concerned about the hygiene around the swimming pool, particularly seeing monkeys using the pool area and even bathing in the pool. This raises obvious hygiene concerns, and I believe the hotel should take stronger measures to prevent this. ⭐⭐⭐ Disappointing experience despite some positives I recently stayed at Heritance Kandalama and, unfortunately, there were a few issues that affected my overall experience. 1. payment issue: I made my reservation , and the payment was held/blocked one night before my arrival. However, when I checked in, the hotel staff told me that the payment had not been received and seemed unaware of how the payment process worked. I had to spend nearly 40 minutes at the reception while they tried to sort it out. This should have been handled much more efficiently, and I believe the front-office staff need better training on OTA/ payment procedures. 2. Inconsistent buffet dress-code policy: This was the most disappointing part of my stay. Before entering the buffet, I was told that the dress code required guests to wear trousers and a T-shirt, and there was a notice referring to the dress requirements for both men and women. I was asked to leave and change because I was wearing a skimmer and shorts, which I respected and did. However, shortly afterwards, I saw a female guest entering the buffet wearing what was essentially a bikini/very revealing outfit. When I questioned the staff, I was told that the dress-code restriction was apparently only applicable to men and that women could dress that way. If the hotel has a dress code, it should be clear, consistent and equally applied to all guests, regardless of gender. Being asked to change while others were allowed to enter in much less appropriate attire understandably felt unfair and was quite disturbing. 3. Swimming pool hygiene: I was also concerned about the hygiene around the swimming pool, particularly seeing monkeys using the pool area and even bathing in the pool. This raises obvious hygiene concerns, and I believe the hotel should take stronger measures to prevent this

Pradeepan·Hace 2 semanas

This luxurious lakeside hotel offers breathtaking scenery and a design that blends perfectly into the natural surroundings, making the property feel like a destination in itself; I’d suggest leaving extra time just to soak it all in. One of the highlights was wild monkeys dropping by our balcony—an unexpected and fascinating sight. The breakfast and dinner buffets were generous, with a wide array of options, and the room was comfortable enough, while the hotel’s facilities were solid. All in all, a wonderful place to stay, though the check‑in process was a bit slow.

Bingyan·Hace 2 semanas

“自然に向き合うとはこういうことがと、感じさせられました。”

I was really happy with the stay—everything was comfortable, and the waitress at the restaurant was so cute that I even gave her a nickname, “Chummy,” and I’m totally satisfied. The only thing that bothered me was that some of the glass was dirty; I’d like the staff to pay more attention to that. On the bright side, the massage was the best I’ve ever had—so good that I can’t remember the name of the therapist, but I’ll make sure to give her a solid rating. I’ll bring Chummy with me next time, pocketing her in a pouch. ^_^

Ryuji·Hace 2 semanas