Royal Garden Beach Hotel

Everything was fine. The sauna closes too early.

Liubov·Hace 2 semanas

The hotel has a good location, with everything conveniently close by. The beach is nearby and relatively clean. The hotel grounds are generally nice. The staff were friendly and approachable when communicating with us. The rooms were completely different from what was shown in the photos on the website. They were old, very dirty and had an unpleasant smell. There was also a constant smell of cigarette smoke in the corridors. The lighting in the bathroom was extremely dim. In addition, our rooms were located in a separate building, quite far from the main hotel building. The rooms were very noisy. Music from the hotel entertainment area was so loud that it was practically impossible to fall asleep before the disco ended. The food was quite repetitive, with almost the same menu every day. Unfortunately, we didn’t find any dishes that really stood out in terms of taste. I would also like to mention a particularly unpleasant situation regarding the health of our group. Several members of our large group became ill during our stay. Our child had to be hospitalised due to an intestinal infection. My husband suffered from diarrhoea and a fever, and our friend experienced similar symptoms. There is a doctor on the hotel premises, but unfortunately, he does not speak English, which made it impossible to receive proper medical advice or assistance. What disappointed us most was the management’s attitude towards the situation. Instead of trying to understand our concerns and help us, we were simply advised to seek medical assistance at a hospital on our own. We did not feel that the hotel management was genuinely interested in resolving our problems or making our stay more comfortable. We also tried changing rooms several times because the accommodation conditions were unsatisfactory. This took up a considerable amount of our holiday time and energy, but none of the alternative rooms met our expectations. Eventually, we gave up trying to move and decided to stop wasting our holiday dealing with accommodation issues. Unfortunately, the hotel’s good location and proximity to the beach could not make up for its many shortcomings. Overall, our stay was a disappointing experience

Jevgenij·Hace 2 semanas

Everything was great. I didn’t like the girl who makes cold coffee by the beach; it felt like she was forced to work forever, she barely pours coffee, and if you ask for no ice she starts muttering in her own language, so we stopped approaching her.

Bakhrom·Hace 3 semanas

“Insgesamt hatten wir eine sehr schöne Zeit und können das Hotel weiterempfehlen.”

We were satisfied with our stay at this hotel. The location was especially good because the hotel is very close to the beach, which is nice and ideal for relaxing. Another highlight was the heated outdoor pool, which we particularly enjoyed. The food in the main restaurant was rather mediocre. A positive exception was the Italian à‑la‑carte restaurant, which we liked very much. The lounge chairs and umbrellas at the beach and pool were unfortunately very close together, so there was little space. The room cleaning could also be improved, as the cleaning during our stay was often very superficial.

Neset·Hace 3 semanas

“Из 10 бальной системы, мы бы поставили 5 и в этот отель однозначно не вернулась бы.”

Поехали в это отель по рекомендации. Первые впечатления были хорошие, на ресепшне девочки говорили на русском, мы приехали раньше и нас практически сразу заселили- это супер! Отель не большой, в СПА очень понравилось обслуживание, массажисты хорошие! В ресторане к нашему столику прикреплён был официант и он украсил наше прибывание в этом отеле, всегда встречал нас с улыбкой и не успеешь подумать - он уже несёт напитки. и на этом наверное всё, что я могла бы сказать хорошее. не понравилось то, что 2 раза просили прислать к нам мастера, так как в душ ходить была проблема. Как бы мы не старались аккуратно принять душ, каждый раз был потом. за 8 дней уборке в номере, меняли полотенца и поправляли постельное. мы заселились уже были практически пустые душ гель и мыло для рук у раковины. ни разу не добавили. хорошо было взято своё. Расписание перекусов очень не удобное, в обед куча мест где можно перекусить и заканчивают работать в 15,00 другое в 16,00 и до 19.00 - ужина какой то пробел. ну и самое главное разочарование это пляж, с одной стороны супер лежаков много и всегда есть где прилечь. но заход в море - это ужас, обязательно берите тапки! и когда заходишь пару шагов и резко углубление. за все дни отпуска море было беспокойным и волны практически каждый день, один день вообще был запрет купаться. первые 3 дня море было такое грязное, что я была в шоке, плавали пакеты, пластиковые стаканы, бумага или не знаю что это было. в общем я понимаю что это не вина отеля, что это может место такое. но осадок остался

Jelena·Hace un mes