“Mühsam, wir haben 3 Stunden für Miami verloren”
The front desk was friendly, but when we arrived the room we had confirmed a year ago was unknown to the staff. They claimed the hotel was fully booked even though we had a confirmed reservation. The Spanish‑speaking porter was polite and offered free Wi‑Fi to sort it out, but didn’t give a solution until 24 hours later. After about three hours of effort we were offered a room on the spot, but we had to pay for it on arrival. Reviews mention this issue happens often, so we won’t book here again. The cancellation fee was refunded immediately and the difference was credited for a future stay. We’ve made over 100 bookings, but it’s not helpful when we only have one day in Miami and face such problems. A WhatsApp hotline would be great. We were otherwise satisfied, but hope future bookings won’t have these issues and that online contact can be quicker.
UrsulaHace 5 meses