“Pip not happy”
Most of the staff were lovely and helpful, and housekeeping was friendly. However, they refused to provide a buggy for a return from a celebration on the grounds, forcing a long walk back to the main hotel. The main lift was out of order, so someone with mobility issues had to walk a lot to change levels. On the day of departure, the reception asked me to call a taxi and then refused to help, which was unacceptable customer service—nothing a 5‑star hotel would do; a 3‑star might.
MurphyHace 2 semanas