Monarch Hotel

Everything was fine.

Omondi·Hace un mes

The room was small and cheap. Mosquitoes were a problem, and the sink and shower in the bathroom flooded because of a bad drainage system.

Letemiskal·Hace un mes

When the options were available, the food from the first‑floor restaurant was good. The reception staff lacked training; from check‑in to check‑out and invoicing, the process was not smooth at all. Names on the invoices got mixed up, and I was originally charged for chips I didn’t even eat in the room. There isn’t much happening around the hotel, except for a lot of construction work.

Ppf·Hace un mes

“Again very nice and I will stay again.”

The staff’s effort was exceptional again. The Wi‑Fi at the end of the building had a problem.

Craig·Hace un mes

“Very disappointing experience, especially for a 4-star hotel.”

Cleanliness and location were the only positives. The experience was very disappointing, especially for a 4‑star hotel. We stayed at Monarch Parkview Hotel for one night before our flight to Rome the next day. The hotel had confirmed an airport shuttle for us, and we told them we would arrive at 17:50. The shuttle finally arrived around 18:40—50 minutes late. During that time, we waited at the airport with no local phone service. Other shuttle drivers who were waiting for their own guests were kind enough to let us sit in their vehicle because it was cold, and they even helped us contact the hotel. What made the situation even more frustrating was that when our driver finally arrived, another passenger arrived at almost exactly the same time and was picked up by the same shuttle. We had already been waiting for 50 minutes. This delay really affected our stay because we had only one evening in Addis Ababa. Our plan was to check in, leave our luggage, and immediately go out for dinner. Because we lost almost an hour waiting for the shuttle, by the time we went out, the restaurants we tried were already closed or closing. We also spent money on taxis going from one place to another trying to find somewhere to eat. We complained at reception that night, but they told us we had to speak to the manager the next day. When I spoke to the manager in the morning, I asked for some kind of compensation for what happened. They said they could not refund anything and instead offered something for a future stay. I explained that I did not want a future offer—I wanted them to deal with the problem that happened during this stay. Breakfast was also below what I would expect from a 4‑star hotel. Several items that should have been hot were cold, and even getting cold drinking water during breakfast was a problem. We had to specifically ask the staff for bottled water. The room itself was fine, and some individual staff members were polite. My problem is mainly with the airport transfer and breakfast.

Dawid·Hace un mes