“Processo de pagamento extremamente confuso”
Great value for money and excellent location. It would have been a perfect 10‑star stay if not for two serious, easily fixable mistakes. The booking process was confusing: the inn kept insisting on payment via WhatsApp, claiming a payment error on the Booking platform and asking for payment through WhatsApp, even though the card was active and valid on Booking and no attempts had been made. Given the many scams online, this persistence caused a lot of unease. The WhatsApp number listed on the site was one, but the person who contacted me at times was another. After a while the inn finally charged through Booking, so I thought everything was settled. However, close to check‑in they again demanded payment, accusing me of not paying on Booking and asking me to update my card details, even though the stay had already been paid for. After verification they confirmed the error, but Booking had already cancelled the reservation because they had not updated the site. The second issue was that the minibar turned off when the room card was removed. This is the first time I’ve stayed somewhere where that happens. Normally the minibar outlet should stay on by default—a simple fix for any electrician. I only noticed the minibar was being turned off after two days, and I ended up eating food that wasn’t kept refrigerated. That small mistake could have caused serious food poisoning. These two problems are very simple to fix, and once corrected the stay would be a 10.
RafaelHace 2 semanas