The pool and location were great, yet the staff were inattentive and a fire alarm went off at 2 am; a person had to come and turn it off, which woke us and was very uncomfortable.
AscencioHace 2 semanas
Un momento…
Guanajuato·9.1
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o simplemente escríbelo — «hacia el 20, tres noches»
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The Casa Kloster Hotel Boutique in Guanajuato features family rooms with air-conditioning, private bathrooms, and free WiFi, including work desks, TVs, and wardrobes. Guests enjoy spa facilities, a fitness centre, indoor pool, and hot tub, along with a restaurant, bar, and coffee shop. Located 28 km from Bajio International Airport, it's near The Alley of the Kiss, Alhondiga de Granaditas Museum, and Union Garden.
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Cómo valoran los huéspedes el hotel, aspecto por aspecto.
The pool and location were great, yet the staff were inattentive and a fire alarm went off at 2 am; a person had to come and turn it off, which woke us and was very uncomfortable.
Ascencio·Hace 2 semanas
The pool was good, and overall the hotel was decent, but the staff woke us up and their service was lacking.
Ascencio·Hace 2 semanas
The inside pool was nice, but the app claimed breakfast was included; at check‑in we were told our booking didn’t include it and that booking directly through the hotel website would have included it—this false advertising made the price too high for the night, and I only stayed because I expected breakfast. The room needs a refrigerator, microwave, trash bin, and the parking lot is 10 minutes away, so we had to pay for a taxi to return to the hotel.
Maricela·Hace un mes
The hotel is centrally located and the rooms are comfortable, but the pool water is regularly cold.
Esperanza·Hace un mes
The hotel’s comfort and location were great, but the Wi‑Fi signal drops as soon as you leave the room, and every time you head to the pool you have to ask reception for a password to get coverage; the TV signal was awful and never fixed, constantly cutting out.
Jose·Hace 2 meses