“Very bad review on the hotel and wasvery dissapointed with the dicription that booking.com had given the hotel”
The hotel was clean and I liked it for the first three days, but then things went downhill. The staff were friendly, yet the first room we got was right next to reception and every morning we could hear the woman shouting instructions; if you don’t want to get up at 6 am to 7 am, don’t stay here. We asked for a quieter room, which was nice and clean, but every shower made the whole bathroom soak wet, so you’d get wet walking to the toilet or brushing your teeth; the floors were very slippery and you had to watch your balance. We used four or five bath towels a day, three of which soaked up the shower water. Three days after arrival the hotel shut down and I was asked to open and close it at night, which felt odd for a guest to act as manager with no staff. During the 4‑day Tet holiday period they only offered free tea and coffee, no water or other drinks were free and were charged in dong when the bill came. I was asked to pay in cash, which surprised me because I don’t carry that much and they wouldn’t accept the card that had all my booking details; they then offered bank transfer, which incurs a fee for international transfers. We finally paid by card at another hotel and were charged an extra 3 % on the bill. Why did they need my card details if they couldn’t use it? The prices they quoted were higher than what they said. I wasn’t paid for the work I did as branch manager for four days of unlocking and locking the hotel, even though the hourly pay would have exceeded the invoice. In summary, the stay was nice, clean, with good staff, but the management was disorganised and unprepared for western guests and their expectations of hotel standards.
PaulHace un año