Holiday Inn Express Jamestown by IHG

“Hotel didn't live up to my normal expectations as I have stayed at other Holiday Inns.”

The room was clean, and the front counter staff was very nice that night when we checked in. The TV wasn’t working. Both the website and front desk staff told us breakfast started at 6 am. When we came down at 6:30 am there was a sticky note on the wall saying breakfast didn’t start until 7 am, so we couldn’t partake of it. We went to the front desk to check out (couldn’t get the app to work) and there was no one around. We had to leave, so I tried to call to check out. I had to call three times before someone answered.

Leslie·Hace 2 meses

“Was disappointed”

The location is good, and the breakfast was decent. Rooms weren’t cleaned when needed, trash was left out, and we had no towels. We had to ask for more holes in the curtains, there wasn’t enough handicapped parking, and kids were running around at 2 am while the pool was being remodeled, making us think we were going swimming.

Krystal·Hace 3 meses

The location is great, and the breakfast is great. The hotel was under renovations with drywall dust everywhere. It was okay, but it should be noted on your website so guests are aware.

Norma·Hace 3 meses

The breakfast was decent, but the remodel turned the place into a war zone—everything was being painted, the smell was awful, there was no ice machine, no pool or sauna, and the curtains in the room were torn and non‑working, with dust everywhere. Charging full price for this property feels unjustified.

Julie·Hace 4 meses

“We were very disappointed!”

The coffee and fresh fruit were nice, yet the ongoing renovation made the hotel look messy; our room was covered in sheetrock dust and the bathroom had large chunks of tile putty. Whoever cleans the rooms needs to improve.

Kent·Hace 5 meses