The Kubon Beach by ABM

I had a terrible experience with this place, from the uncertainty of arriving at 8 p.m. and the only number on the website never answering. The manager, Angela, never reached out or answered my calls. My mother and I arrived at 8 p.m. and no one was there to greet us. We waited, called, and tried to contact the “manager” without any reply. I had already paid for the place and we were practically stranded. After much insistence, I had to pay again for a taxi to go to another place. When I asked for a refund, they refused, trying to keep my money for a service that was not used and that they did not even receive. The little we saw of the place was disgusting. The pool was dirty, nothing like what appeared on the booking page. They are scammers. My experience with this place was horrible, from the uncertainty of arriving at 8 p.m. and the only number on the website never being answered. The manager, Angela, never contacted me or answered my calls. My mother and I arrived at 8 p.m. and there was no one there to greet us. We waited, called, and tried to contact the “manager” without any response. I had already paid for the place and we were practically stranded. After much insistence, I had to pay again for a taxi to take us to another place. When I asked for a refund, they refused, trying to keep my money for a service that was not used and that they did not even receive. The little we saw of the place was disgusting. The pool was dirty, nothing like what appeared on the booking page.

Lissette·Hace 9 meses

HORRIBLE!!! Really awful hotel! Avoid it, the staff are super unpleasant, the rooms are not what the photos show. On the first day there was no one at reception and no one answered the phone, they left me out all night (I had to find another place) and told me the next day that I had to inform them of my arrival time. In short, HORRIBLE.

Sabrina·Hace un año

The pool was dirty and they wouldn’t let us have breakfast on the balcony even though there was a table and chair. The nightstand lamp couldn’t be used because the cable was cut.

Sebastian·Hace un año

The outdoor area was very dirty; the pool didn’t look inviting and the sun loungers were even more so. The trash cans were disgusting. Inside, the sink was filthy with leaves stuck in the grime. There was no remote for the TV. We stayed three days and there was no cleaning, not even the outdoor breakfast table, even though it seemed like they cleaned the empty rooms daily. In the morning at 7 am she spoke loudly without caring about the people who were sleeping.

Tetu·Hace 2 años

“Buena relacion calidad precio, y ubicacion”

Alojamiento bien situado, alrededores bonitos, habitacion cómoda, personal amable. Pedimos desayuno para llevar y al dia siguiente vinieron con el desayuno servido y preguntamos, y no podia ser para llevar. La ducha sin agua muy caliente y no desaguaba bien, por lo que el lavabo quedaba un poco inundado

Laura·Hace 2 años