The property is gorgeous and the staff genuinely kind, but I wouldn’t give it a high rating because my dietary restrictions were ignored even after I mentioned them two months ahead and again at check‑in; the $40 dinner I ordered at 6 pm arrived late, was not what I requested, and was served cold; the team kindly waived the charge, which I appreciated, yet I would have preferred a properly prepared meal that met my needs; basic items like almond milk for coffee were missing, the room was cold, and hot water bottles were not provided; overall, the setting and staff are lovely, but the experience fell short of expectations.
CarolinaHace 7 meses