Serways Hotel Remscheid

“Hyvä hinta/laatusuhde”

The location and local services are excellent.

Harri·Hace una semana

We booked for the evening, but there was no mention that the room key had to be collected at a gas station. That information only came in an email after the booking. When we went to pick up the key, no rooms were available, even though the app still showed vacancies. With two exhausted kids on a late night, we had to find another hotel. I would never recommend this place.

Nadia·Hace 2 semanas

The room was a good size for two people, had a small balcony, and everything was clean. On the second day our room key stopped working, so we had to go to the gas station to reactivate it.

Lea·Hace 3 semanas

“Idealer Zwischenstopp”

Great location—right off the highway, with a recreational area right outside the door—ideal for business trips. The room was clean and had everything needed.

Felix·Hace 3 semanas

“Als Schlafmöglichkeit auf Durchreise ohne Essen”

The organization was terrible. Even though we booked and paid via Booking/Payback, the hotel wasn’t ready for our arrival. We asked a day before if breakfast could be served at 07:00 am the next day (the staff had to check because a bus of guests was arriving that morning and it wasn’t clear if 07:00 am was possible); after confirming, the next morning everything was dark and no staff were visible. When we raised the issue with the service team, we received rude answers and implausible explanations. At checkout we were ignored, so we could only throw the room key into a glass container. There was no restaurant service; instead we were told we could eat at the nearby service station.

Caterina·Hace 3 semanas