The beach is genuinely lovely for little kids, the massages were excellent, and the food was delicious. Because of construction, we received a room upgrade. The staff were generally polite, but every employee in the restaurant kept pulling out their phones and sometimes watched videos at full volume during their free moments, even while diners were eating; they sat just a table away and entertained themselves. As a guest, it felt more like a burden to place orders or ask questions, which is a real disappointment when you’re on holiday. It was the worst service we experienced during our three‑week vacation. When we repeatedly mentioned that we had multiple bed bugs in the room, it seemed not taken seriously and was even laughed at. The playground is daily littered by local children, sometimes with drink cans sold by the resort. The resort should remind kids to dispose of trash in the bins and occasionally clean the playground, which we had to do daily with our daughter.
DominiqueHace 3 semanas