Park Hotel Almaty

“Good stay”

Overall it was pretty good, but we weren’t told about the marathon when we checked out, and we almost missed our flight because no taxi would pick us up due to road closures.

Abdool·Hace un mes

The hotel was decent overall, but the price didn’t match the quality. Staff sometimes forgot things; they fixed it when reminded. Breakfasts were mediocre and didn’t justify the cost, and the service felt a bit un‑customer‑friendly.

Oleg·Hace un mes

“Итого, за дизайн - 5, за функциональность - 2, почти всё - кривое/не работает как должно.”

The location, design, breakfast, and in‑room internet were all top‑tier by hotel standards. In the deluxe room (504) the climate control worked poorly, especially the heating at night. The automated curtains behaved oddly – one worked, the other jammed. The heated floor in the bathroom was non‑functional; the controller didn’t light or respond. The built‑in sauna in the shower was advertised, but nothing worked – a flashing tap suggested the heater was tripping, yet the manual didn’t mention this, so it was broken. There was a “counter‑intuitive” diverter in the bath that was unclear in purpose and difficult to set correctly. The office setup was oddly nice, but the chair’s gas lift was broken, so it couldn’t be adjusted and wobbled. The capsule coffee machine was mounted on a shelf at 150‑160 cm; to refill it you had to lift the lid to the machine’s height and pull it off the shelf, which was impossible without removing it, making the whole process awkward, especially for an average woman. Coffee couldn’t be made easily because the room service only brought sparkling water by default; plain water wasn’t available. Some of these issues could be fixed at reception, but with so many problems it was easier to just not spend time on them during a short stay.

Andrew·Hace un mes

“would definitely stay here again”

It felt like a business hotel but with stellar service and an unbeatable location right in the heart of a top tourist district. The staff were extremely friendly and helpful, and the room was cleaned and set up every day without fail; water and towels were replaced daily, and extra bottles were given free if needed. The downside was that the toilet and shower were in separate tiny rooms, with the sink outside next to the bed – a bit of an adjustment, but not a big deal for a couple, though it wouldn’t work for two friends sharing a room.

Aashish·Hace un mes

“Do not tell to too many people, use it for yourself as your little Almaty secret ;-))”

Rooms modern and stylish, elegant atmosphere, excellent location, lovely people and "the what you need" breakfasts. The refurbish is running soon in minor details

Oleg·Hace 2 meses