swan hotel resturant bar and grill

“I never got to stay as it was impossible as the swan was closed for a month before my wedding 🤬”

I booked it for my wedding reception and paid up front for the room with a £200 deposit for our buffet. Then the licence ran off with my deposit, abandoned the pub, and ran off with everything they could sell, dropping numerous wedding parties with no venue 🤬. Contacting you was a waste of time; your response was so negative and disappointing I can’t describe how disappointed and frustrated I was, as I have used this venue for years for so many breaks. So I have to say I’ve reluctantly come to terms that I’m never going to see a refund or credit. I’ll never use you again, which I’m sure won’t affect one iota 🤬. Your company.

Kevin·Hace 11 meses

“Booking.com Double charge for failed vendor on same dates!”

The hotel contacted me to say they could not accommodate me before my trip, allowing me to find an alternative, even at a higher price! That charged me for both bookings even though the first booking was cancelled by the vendor. You owe me at least £130 (First Booking) + compensation for late cancellation and double charging me for the same dates!!!

Stephen·Hace 11 meses

Nothing. The fact that upon arrival it was completely closed down

Nicholls·Hace un año

“Awful”

We booked two nights, but the owner told us on arrival that electrical maintenance meant we could only stay one night. I asked for a refund for the extra night from the owner and through emails and phone calls, but neither side replied.

Robert·Hace un año

“the pub itself closed early which wasstrange but guess they haveenough gueststaying”

The room was cheap enough and decent, but there was no tea to make a cup—just cups, milk, and a kettle, which felt odd.

Lloyd·Hace un año