Hotel Østersø

The place is good, but the check‑in process was a hassle.

Hugo·Hace 3 semanas

The location is super convenient, not far from the city center.

Nina·Hace 3 semanas

The location is great with a nice sea view, but there was mold in the bathroom.

Arthur·Hace 3 semanas

I had a very disappointing stay at Hotel Østersø and will never book there again. I booked a room at 16:20 and drove to the hotel. I was told to scan a QR code and give my personal info, driver’s licence details, and credit card. After that, I was told to wait for my room number and access code. They finally sent me the room number but never sent the access code. I messaged them several times and tried calling, but no one answered—only a recorded voice. Even after explaining I couldn’t get into my booked room, I got no helpful reply. I waited from 19:30 to 20:30 hoping they’d sort it out, but nothing happened. I had to leave without entering the room, and the access code only arrived after I’d already left. What’s the point of giving a room number without the code? I finally got help finding another place to sleep, which was crucial because otherwise I might have had to sleep in my car even though I’d paid. I was especially disappointed by their inability to meet my basic expectations. I had no unreasonable demands; I just wanted the info needed to access my booked room. Providing a room number and access code on time is a basic duty, not a luxury. This wasn’t my first bad experience with Hotel Østersø. In a previous winter stay, my room was freezing cold. I reported it and was told someone would check it, but nobody ever came. I spent the night in a cold room without the promised assistance.

Ada·Hace 3 semanas

“Dårlig oplevelse og pengene spildt og kan ikke anbefales.”

Beliggenheden. At vi ikke kunne komme ind på hotellet og på vores værelse, da vi ankom. En anden gæst måtte lukke os ind og der lugtede forfærdeligt gammelt og det var beskidt. Vi døjede med at kunne komme ind på vores værelse i ca 1 time, hvor der endelig kom koder. Det eneste vi kunne var at bestille parkering og morgenmad. Det blev for meget for os og vi valgte at køre den lange vej hjem i stedet for. Så tak for en ikke god oplevelse. Pengene var spildt og det dårligste, som vi nogensinde har oplevet

Hanne·Hace 3 semanas