“Nice experience with things to be fixed. Definitely great location.”
The beach location is great! The check‑in and check‑out experience with Karla were not very comfortable. At check‑in I was given the room number with no explanation on how to get there. It took me 35 minutes to reach the room, and the number on the door didn’t match the one I was told. At check‑out, my kids and I were supposed to stay four more hours on the property before leaving, and Karla wouldn’t give us the cards to get towels. I understand that’s the resort’s policy, so I asked several times to speak with a manager and explained that with two kids it’s impossible to spend four hours by the beach without towels and that I would definitely return the cards; I would have done so. I also offered to pay for the extra hours of beach towel use, but nothing. Karla was a wall with plenty of NOs. My suggestion is to be flexible with clients for such basic requests. Who is actually taking home beach towels? Come on! You ruin your reputation over some $5 beach towels! The room cleaning service was good but never on time, and the staff lied about the hours they were getting to the room. They would say they wouldn’t let them in when we weren’t even there. Daniel the butler is five‑star. He was assigned to my husband who arrived the day after me and my kids… why? Why not assign him to me from the start? A mystery. There were three of us arriving with luggage at night and alone we had to look for the room. Bah.
EmmaHace una semana