“Pésima experiencia”
The views from the pool were great, but when we arrived the room didn’t match the photo—it was a dingy hallway next to a place where a punk had been taken to the hospital days later. We asked for a room change, but they said none were available, so they showed us other rooms of lower quality with cracked, dirty walls. If we stayed, they wouldn’t refund the price difference. They suggested swapping rooms with other guests complaining the same way. In the end we had to stay in the original room. The mattresses were terrible; the springs and wood underneath were noisy. When we asked for a change, the front‑desk man was awful, yelled at me, told me to leave and find another place, claiming they had already shown us other rooms. Eventually, reluctantly, they changed the mattresses. It’s a hotel for people who want to party, with regular maintenance. The only thing is the views. We saw several guests complain the same; the photos aren’t real. I wouldn’t recommend it; the argument left me bitter about my stay on the island.
Silvia·Hace una semana