City Express by Marriott Toluca

“No recomendable”

Near a hospital. Poor facilities, bad smell, no cleaning, shower water problems.

Victor·Hace una semana

“Busca otro”

Location. Bad smell, little cleaning, poor water pressure.

Victor·Hace una semana

The room was spacious, the queen‑size bed fit perfectly, and the bathroom was very handy with a hair dryer and ironing board plus a desk for work. The corridors and the room itself looked a bit old‑fashioned, and there was no way to ventilate the room.

Babeth·Hace 2 semanas

“Comodidad y confort”

Everyone who worked there was friendly, the reception ladies and the men who assisted me were very empathetic. As someone with a physical limitation who needed frequent help getting into my wheelchair, they took great care of me. I remember one gentleman in particular, Mr. Octavo, who immediately fixed a problem with the air conditioning. One note—not a complaint—the wheelchair ramp wasn’t up to standard; we call those “diabluras.” The regulated ramp should have a 10‑degree slope, a 2‑meter length, and a 1‑square‑meter rest area. The only downside was that I had to leave quickly.

Carlos·Hace 2 semanas

“Las instalaciones están bien, pero el trato a los huéspedes no es bueno.”

The hotel was clean and the facilities were in good condition. We were given a shampoo that was already empty, and after paying for one night and a late check‑out at 6 PM, we arrived at reception five minutes past the time; the front‑desk staff tried to charge us for another half‑day because there was no housekeeping staff to clean the room and it wouldn’t be available for sale, which isn’t our fault if they lack staff, and her attitude was rude and arrogant.

Ana·Hace 2 semanas