“Poor breakfast, expired food, broken hair dryer, and no housekeeping or fresh towels.”
The location was fine. The breakfast service was practically nonexistent; there was barely any food when I went down, even though it wasn’t late. I also picked up a yogurt that, when I showed it to the staff in charge, turned out to have expired four days earlier. I had called the hotel before arriving to specifically request a hair dryer, as it was an amenity included with the room I paid for. However, the one provided was burned out and did not work. When I contacted the front desk, they offered no solution or replacement, simply saying there was nothing they could do. Additionally, I was told at check‑in that housekeeping would come on the third day to replace the towels and refresh the room. I stayed from Saturday to Wednesday, and nobody came to clean the room or replace the towels during my entire stay. Overall, this was a very disappointing experience. The service and basic amenities did not meet reasonable expectations, and I am extremely dissatisfied with the quality of the stay.
Veronica·Hace 6 días