My recent stay at this hotel was, without a doubt, the worst and most disappointing experience I have ever had. The fundamental value of any hospitality business should be treating every single guest with equal respect and courtesy, but the behavior of the staff here fell drastically short of that standard. From the moment we arrived, we experienced clear and overt discrimination and biased treatment from the staff. While other guests were greeted with warm smiles and attentive service, we were treated with cold indifference and outright neglect. Whenever we asked a question or requested assistance, the staff responded with dismissive attitudes, showing a complete lack of interest or basic politeness. Paying the exact same room rate as everyone else, only to be treated differently based on appearance, background, or nationality, is completely unacceptable for any establishment claiming to offer professional hospitality. There was a total lack of professionalism, and the staff's biased and condescending behavior ruined our entire stay. No matter how nice the location or room might be, we will never return to this hotel, and we strongly advise other travelers to avoid it to prevent a frustrating and unpleasant experience
Naw·Hace 3 semanas