Hotel Walisgaden superior

“Beau moment de détente en montagne”

A beautiful spa and relaxation area, and the staff are truly adorable. However, unlike what Booking described, access to the sauna area is an extra charge.

David·Hace un mes

“Enttäuschend”

The location was great, but it was utterly disappointing! We booked the hotel through Booking, and the pictures promised a luxurious hotel and spa. From the moment we arrived, several upgrades were offered, such as a better room, half‑board, or full spa access. However, that full spa access is only available if you book directly, not through Booking; you only get the pool and textile sauna, and this isn’t clearly communicated—just buried in a tiny note. For an extra 45 €, you can use the entire spa and only then get the sauna robes! The room was the next letdown. It had nothing to do with the luxurious rooms on the website. It was an older, sparsely furnished holiday apartment with old furniture. The equipment was also sparse; there was no scissors, shallow plates, a proper knife, or pot lids. It almost felt like we were being promised half‑board when that’s not what we got… A glass was already broken, and cleanliness was unsatisfactory. On the first evening we told the reception about the problems and our confusion over the advertised images versus reality. They didn’t address us at all. They simply said the pictures give a general impression of the hotel. To me it feels deceptive, showing only beautiful rooms that can only be purchased with extra payments on site. The non‑extra spa area was pretty good, at least the pool and textile sauna, but we had no other access. Unfortunately, for an hour instead of background music, they played alternating advertisements.

Julia·Hace un mes

We stayed several nights at Hotel Walisgaden and were completely satisfied. The dreamlike location and the stunning view of the mountains made our stay special. The service was exceptionally warm and attentive. We especially liked that the hotel is run by a family, and you can feel the whole family’s heart and dedication as soon as you arrive. Every evening we were treated to a fine, varied four‑course menu with many choices, thanks to our half‑board. The breakfast buffet was generous and left no desire unfulfilled. The wellness area with its well‑maintained pool invited us to relax and linger. Overall, it was a place where we felt comfortable from the first to the last day and left wonderfully refreshed. We’ll gladly return and wholeheartedly recommend the hotel! 🏔️❤️ Thanks to Heike & family!

Angela·Hace un mes

The wellness was phenomenal, and the view and location were breathtaking!

Seraina·Hace 2 meses

The hotel feels cozy and nicely decorated, offering a beautiful view and a good base for hiking, but the stay was disappointing because of several organisational hiccups. At check‑in we booked for three people but the system only showed two, so we waited over an hour and a half for it to be fixed, and despite repeated asks we never got clear information about possible extra charges. Breakfast was tasty with a decent selection, yet cleanliness around the waffle iron and its utensils could have been better, and drink prices felt high – especially the coffee from the machine, which seemed overpriced for its quality. When we checked out, the bill included parking fees for the underground garage even though we only used the outdoor lot, and the checkout process was as confusing as the check‑in, with poor communication overall. Because of mismatched booking data and several operational glitches, we would have liked more flexibility; we still paid the additional fees even though we didn’t cause most of them. All in all, better organisation and clearer communication would have made the stay much more pleasant.

Marie·Hace 2 meses