“Estancia correcta”
The hotel is decent, the staff are very attentive, Wi‑Fi works well, and the pool area is nice, though it lacks loungers and the beach area is completely unused. What I don’t recommend are the rooms with straw ceilings. We had a Booking reservation with photos of normal ceilings, but were given a straw‑ceiling room on the upper floor. At first it seemed fine, but at night we noticed dust from the straw falling onto the beds and, according to an AI, droppings from a lizard that had been inside (we saw a tiny one on the bed wall). That night a storm hit and the sounds of water and animals in the straw ceiling kept us from sleeping. Luckily the next day they swapped our room. The team was friendly and handled it smoothly. Breakfast was a menu, decent and tasty. The rest of the services were extremely pricey, as if Tulum were still a luxury area as it was years ago. We expected prices to be lower but they still charged 350 pesos for a Coke and a sparkling water, cocktails over 300 pesos plus an extra tip for service.
SergiHace 2 meses