Customer service is terrible – no response at all.
ראובניHace un mes
Un momento…
Mestre·6.1
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o escríbelo sin más: «hacia el 20, tres noches»
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Fucini Rooms Mestre offers modern guest‑house comfort with free Wi‑Fi, air‑conditioning, kitchenette, washing machine, coffee machine, refrigerator, work desk, TV and wardrobe. Located 10 km from Venice Marco Polo Airport and a 6‑minute walk from the M9 Museum, it provides easy access to Mestre Ospedale, Venezia Santa Lucia, Frari Basilica and Porto Marghera. Multilingual staff speak English, Spanish, French and Italian.
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Cómo valoran los huéspedes el hotel, aspecto por aspecto.
Customer service is terrible – no response at all.
ראובני·Hace un mes
The hotel sits in a quiet, secure spot with easy, direct access to the train station, and the room was roomy and clean upon arrival. The cleaning staff was efficient, caring, and discreet. However, the keys that were promised never arrived, even after I contacted the owner right away, and there was no reply about that issue. The same happened with tea and coffee—they were missing and no answer was given. The atmosphere felt cold, and the few decorations were outdated, giving the place a lifeless vibe that made it hard for guests to feel welcome. Small reminders would help everyone keep the space tidy and pleasant for others. The fridge was wobbly and the kitchen equipment was minimal: two broken pans and two huge all-purpose pots. The shower was clogged from start to finish. In short, the place has great potential but lacks the necessary hospitality.
Nadia·Hace 5 meses
Finding the place was a nightmare because the address listed on the booking was wrong. I spent an hour wandering that address, waiting for someone to answer my calls or messages. They didn't care that my phone had only 10% battery and took forever to respond. On top of that, there was no toilet paper for the first few days. The main lamp in the room didn't work, and the door code was useless—the door could be opened without entering the code.
Nadiia·Hace 5 meses
There was no internet, and the owner ignored us for 24 hours. Because of the lack of internet, the TV didn't work, making the stay very dull. Cobwebs in the room showed it hadn't been cleaned in a long time. Only one blanket was provided for two beds, and there were no bath towels—only hand towels, as shown in the picture. The kettle was broken, and you had to hold the shower head in one hand while washing with the other because there was no clip. The lift was broken, so we had to climb three flights of stairs.
Eve·Hace 5 meses
Even though there was no reception desk, they kept an eye on us until the early morning to open the door. The room itself was very comfortable and practical.
Andres·Hace 5 meses