“Extremely poor management, do not recommend anymore”
I had a great first stay a couple of years ago, but things have gone downhill. I booked over a month ahead, even reconfirmed, yet when we arrived from Benin our room had been given to someone else. No one called or texted beforehand. We waited more than 30 minutes while staff ignored us and told us to just wait for someone to explain. The backup room they offered had no running water, so we were left stranded. The booking manager was rude when I called to ask what was happening, and there was no proper apology or real help; we had to find a new place ourselves. This isn’t the first booking glitch here—previous stays had issues with reservations, room availability, and payments. The staff seem to change constantly and are often poorly informed. After giving this place several chances, I won’t return and can’t recommend it.
VanessaHace un mes