“Awful, do not go to this hotel!!”
I put one star because 0 was not an option. I didn’t like anything about my stay, which is a shame because 2 years ago I stayed here and had the best time. AC in the room didn’t work, spent the first day insisting to move and being told a technician was coming who did, at 4am and didn’t fix the issue. We had a baby with us, it was a health and safety issue because the room was so hot. Also, the pool was dirty, no one is cleaning it peak season with the hotel all but full. Staff were rude on arrival and throughout, some where okay but most had a clear sexist attitude when speaking to a woman. Animation was terrible, like beyond a joke about hotel entertainment, there was the worst live band on and a latin show in the hottest conference room in the world. The food was mid, desert choice was so limited and the food was basically the same, restaurant staff were mostly nice. Sunbeds are old and uncomfortable, room was clean but the bedding was old and scratchy, no towels in the room, requested a baby bed and had to wait 7 hours for it and towels- after requesting in the booking and then again at check in. The whatsapp is pointless reception never answers - spa was overpriced and very mid. I honestly wanted to like the hotel but the whole experience made it difficult, i will never ever go back. Also the drinks were horrible, like undrinkable
AishaHace un mes