“Das Hotel erfüllt bereits bezahlte Leistungen nicht, aufgrund kaputter Infrastruktur.”
The hotel’s location was good, and the Rhine and Moselle were within walking distance, but the booked double room was unacceptable; the air‑conditioner made extremely loud noises, comparable to a coffee grinder, and despite multiple attempts by staff to fix it, nothing worked. The hotel then offered us a single room as a replacement because all doubles were booked, and they claimed they would resolve the issue price‑wise. At checkout the manager was present but refused to discuss compensation for unmet services; several letters to him went unanswered. Even though it’s only €100 for one night, it’s clear that a customer who has already paid and checked out is not valued at all; unmet services are ignored, not addressed, and this case is now going to a lawyer.
AlexanderHace 2 semanas