“Not a boutique hotel: dirty, poorly maintained and badly located”
We booked a suite because the photos and listing promised a boutique‑hotel level that, in our experience, was not met. We paid about €100 per night and expected something consistent with a boutique hotel, but that was not what we found. The biggest problem was cleanliness. When we arrived, the room was dirty and very dusty, including the carpet, which was in a dreadful state and visibly stained. We had to ask for the room to be cleaned. The photos also show dust and accumulated dirt on some surfaces, dark staining around the shower drain, deteriorating grout and finishes, chipped paint, and a toilet cistern that was not properly fitted. Our room overlooked a neglected inner courtyard, with dirt and areas of green growth. This made the stay very unpleasant and gave us the impression that the hotel has a serious cleanliness and maintenance problem. The bathroom flooded every time we used it. The hotel had installed a floor drain, but this did not prevent water from spreading across the bathroom floor. Housekeeping disappointed us in another way too: the day after we ordered room service, the staff came to clean the room but did not clear away the leftover food. They left it in the room. Breakfast was very basic, with little variety, and I could not even finish the coffee. I would not recommend the hotel for its location either. It is a long way from Thamel —the journey took us around 25 minutes— and getting there involves crossing major roads in Kathmandu’s chaotic traffic. The hotel is also tucked away down a difficult‑to‑access alley, which we had not expected from the listing. We found the area and access inconvenient as tourists. Overall, our experience did not match what we expected from a hotel advertised as a boutique property at this price. I would advise future guests to check the photos, location and cleanliness carefully before booking.
Diego·Hace un mes