I was disappointed with the room, which felt far below a four‑star standard for the price I paid. The staff were friendly, but the common areas were cluttered from the second stair landing, with a broken, dirty chair and a portable air‑con that looked like it belonged in a storage room. In the room, spider webs draped the windows, there was grime on both sides of the nightstands, hair and pet fur littered the floor, the double bed had a hole, the drawer knob was still in my hand, the curtains and furnishings were subpar, and the room was intensely cold. Only one key was provided for three people, and it worked for both the stairwell door and the exit door, forcing anyone leaving to wake the others to re‑enter or leave them locked inside. I had paid for three people, yet the room was set up for only two, missing a bed for my daughter. To fix this, we had to leave the key and return before 22:00, when the venue closed, to avoid being locked out, which ruined our plans. Nobody cleaned during our stay; we were only asked if everything was fine.
Palma·Hace 3 semanas