“Underwhelming. Reviews were high. Experience VERY LOW”
The front desk staff were welcoming, and the room was spacious enough; the lobby was tidy, organized, and had a TV, which was handy after we spent an hour trying to figure out why our confirmation didn’t show up. We didn’t realize the hotel was under construction, and the staff were unaware that there was no internet, forcing us to call them for assistance. No manager was present, so we waited in the lobby for almost an hour at 9:00 pm trying to get into our room. The room was warm and we couldn’t lower the thermostat below 72 °F. The shower water was lukewarm, and the one item we requested—a connecting room—could not be accommodated even though it had been approved during the reservation.
LisaHace una semana