Alia Beach Hotel by Estia

“Fantastic location, let down by poor hotel standards and even worse customer service.”

The location was excellent—close to the beach, shops and restaurants, and there were plenty of friendly cats around. The hotel itself fell short. Housekeeping was bad; towels were supposed to be changed every two days and bedding every three, yet by Friday after checking in on Monday, nothing had been changed, so we had to ask for fresh ones. Cleaning was minimal, the bathroom wasn’t fully cleaned, the mattress was thin and uncomfortable, the AC barely reached the bedroom, and the pool was filthy with many dead insects. Breakfast was repetitive over the seven nights. Loud music from nearby hotels played on several evenings, and the reception confirmed it was a regular thing. Beach loungers cost an extra €12 even though the hotel is beachfront. The biggest let‑down was how the hotel handled our complaint. After an 8‑hour power outage from 6 pm to 2 am on 16 September, I asked for a goodwill gesture while still staying there; my request was ignored. When I followed up after leaving, the hotel falsely claimed I hadn’t complained during my stay, even though I had written evidence. They eventually admitted the mistake but still refused compensation. The hotel’s customer service stepped in and offered compensation, but the hotel offered nothing. Overall, a great location ruined by poor housekeeping, uncomfortable facilities and disappointing service.

Dani·Hace una semana

“Pobyt hodnotim ako prijemny, ale nicim vynimocny.”

Breakfast could have been more varied; staying ten days you don’t want the same thing every day, and the selection was very small for a four‑star hotel. The hotel’s location is fine if you can get to the beach by road, but the beach itself I wouldn’t recommend; the entry to the sea is very rough because of large rocks along the whole city coast. I had to wear shoes and be very careful not to step on a rock. That was the biggest disappointment for me—I prefer a safe, gentle entry to the water. I wouldn’t bring children there. It would have been nice if the hotel had arranged for the tables in the restaurant to not clatter so badly. Imagine the noise in the mornings when there are many people and everyone has to move a table to seat someone else, and no one lifts it. The restaurant right in front of the hotel gives guests a 10 % discount; when paying by card, the cashier asked for a tip, which I think is completely inappropriate. If I wanted to tip, I would do it myself. I didn’t bring much more. I highly recommend Afroditi Restaurant.

Jana·Hace 2 semanas

The room was very spacious and clean, and the staff were friendly, but the breakfast lacked variety.

Teodora·Hace 3 semanas

“החדר היה במקום מצויין, מעל רחוב אומנם אבל מול הים”

Breakfast was good, and the room faced the sea with a nice balcony, but the toilets and shower were very neglected. There was almost no water flow in the shower. The sink had a sharp sewage smell, there was no strainer or drain stopper, so all the grime was visible. The toilet seat didn’t fit well… in short, it wasn’t well maintained and the cleanliness was not impressive.

Zaretsky·Hace 3 semanas

“Décevant”

The proximity to restaurants and the beach was convenient, yet we were very disappointed with this 4‑star hotel; the cleanliness was a major flaw. The housekeeping was clearly inadequate: the bathroom was dirty, the shower was uncleaned, the toilets were filthy, and the windows were grimy. The grooves on the sliding doors were extremely dirty, with several dead insects inside, showing they hadn’t been cleaned for a long time. The beds were not made; the sheets were simply placed on the bed and we had to make our own. Even more surprising, the maid would undo the bed each day, forcing us to re‑make it nightly. This was the first time I’ve encountered such a situation despite staying in many hotels. The pillows and bedding were not properly arranged. From what we saw, it seemed the room cleaning was reduced to a bare minimum, or the maid mainly came to undo the bed and replace a few shower towels, without real cleaning of the room and bathroom. We also had to request a blanket and toilet paper, which had not been replenished. The trash was not emptied daily, and even the coffee cups were not cleared. The bathroom had several issues: the ventilation didn’t work, the shower leaked and the shower hose was cut. To top it all, the water was barely warm, almost cold. The breakfast was very plain, and the organization was lacking; there was only one person handling everything, which was clearly insufficient.

Delphine·Hace 3 semanas