Citi Serviced Apartments - Gaba Place

“The property's security and convenient location made for an enjoyable stay.”

Even though it could use a bit of cleaning and renovation, the hotel was safe, comfortable, and made for a pleasant stay, though I had to use several keys for different doors across the property.

Malakai·Hace un mes

Be warned: there is a K300 key deposit that they don't mention until you get to reception. I arrived around 8:30 pm only to be told they wouldn't accept room payment until the K300 deposit was paid, and it took almost an hour of arguing with reception to resolve that. I was expecting a simple check‑in at that hour, so it was especially irritating. The front desk staff initially wouldn't call a manager or supervisor, and when a manager finally appeared he defended the staff and the process instead of admitting the mishandling. Worse, there is no ATM on the property, so I had to use money earmarked for transport to pay the K300. The problems didn't end at check‑in; at checkout I was made to wait at least 20 minutes while reception repeatedly tried to contact housekeeping about the room status, but their calls went unanswered. Even though it was an internal communication issue, I was still expected to wait for my money back. Only after I insisted did the staff, grudgingly, return my K300. A key deposit may be hotel policy, and checking a room before refunding a deposit can be reasonable, but the lack of transparency, poor communication, and mishandling of guests were the real issues. If a K300 cash deposit is required, guests should be clearly informed beforehand—especially when there's no ATM on site—and they shouldn't be made to wait because staff can't talk to each other. What should have been a straightforward 8:30 pm check‑in turned into almost an hour of needless frustration, followed by another unnecessary delay at checkout, all of which could have been avoided with clear communication, competent procedures, and better customer service.

Scott·Hace un mes

The property is okay, but the staff and system let me down. I had booked days earlier, and when I arrived to check in they told me it was fully booked, so I left.

Agatha·Hace 2 meses

“For the amount paid, I don’t think the rooms were prepared well. Could have done better.”

The lounge area and kitchen were nicely set up. The rooms had stained pillowcases and bed covers, only half a roll of toilet paper, no towels, no washing soap, and no hand soap.

Mary·Hace 2 meses

“Like the location very convenient to the city.”

I stayed in a self‑contained unit that had everything I needed and was spacious enough for a family, but the balcony was covered in dust and not cleaned, and the stove didn’t work properly; a suggestion would be to include an electric frypan for cooking.

Kakis·Hace 4 meses