We were supposed to be taken by a hotel vehicle from the hotel to the lobby, but we had to wait 15 minutes for someone to arrive. The same delay happened when we needed a ride back to our room. The service and treatment we received are very disappointing. I don’t understand how this hotel can be rated a 5‑star when the level of service is so poor. We expected much better service and a higher level of professionalism from a 5‑star hotel.
YehyaHace una semana