“Horrible”
The hotel’s location was convenient, but the room (904) on 10/10 was dirty—bed messy, trash in the bins, used towels scattered in the room and bathroom. I asked for a new room at the front desk; the second room (913) initially had no hot water, but after about 15 minutes it started working. I left for a ballroom event, returned, and while folding the sheets I spotted a bedbug. I filmed it, scanned the bed, and found two more bugs, which I collected in the clear plastic cups provided. I went back to the desk at 1:00 am for a third time, demanded another room and a full refund of $162.00. They gave me room 914 and I moved my stuff at 1:25 am. I was handed the General Manager Sahel Chaturvedi’s card and told he would approve the refund. I’ll call him today and report the incident to the Michigan State Health Department.
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