Crystal Sunset Pearl Collection - Ultimate All Inclusive

The pools are heated, including the water park. The kids’ club is located behind the pools. The air‑conditioners don’t have a heating option. The balcony doors aren’t airtight, so they let in cold and noise as if they weren’t there.

Рамазан·Hace 2 semanas

Everything was fine, except the beach.

Matias·Hace 3 semanas

“Отель хороший, в целом соответствует описанию и заявленному сервису. Отдыхали в конце сезона, поэтому погода вносила кор”

The grounds are great, with heated outdoor and indoor pools and a solid water park. The saunas and hammam were especially enjoyable. Open‑air restaurants serve full meals 24/7, and we arrived at night and had a wonderful dinner. In the room, clean towels and bathrobes weren’t always left after housekeeping, but a call to reception resolved it quickly. There were no shampoos or other toiletries in the room; just one basic liquid soap.

Kiseleva·Hace 4 semanas

“Hemsk”

No positives. A huge disappointment – terrible service and completely unacceptable handling of personal belongings. We were extremely dissatisfied with our stay at this all‑inclusive resort. Even though there were many food options, none were particularly good. The pool was icy, so we couldn’t swim at all during the week. The worst happened on our last day, especially the hotel’s handling of the situation. Before heading to the airport, I booked a massage. The masseuse asked if she could remove my gold necklace, which I agreed to. It’s obvious that a jewelry removed for a treatment should either be returned afterward or placed in a secure spot where I can easily find it. After the massage, the masseuse left so I could shower. Then we packed up and left the hotel. Only after we left did I realize my gold necklace was missing. It hadn’t been put back on my neck or placed in the bag that remained in the room. I immediately contacted the hotel to try to resolve the issue. Their response? That it was my responsibility to ask for the necklace before leaving the room. Ridiculous. Their staff had asked me to take off the jewelry during the treatment. It should have been obvious that they would return it. Shifting all responsibility onto the guest is unprofessional and disrespectful. When I asked the hotel to send the necklace back to Sweden, they told me I’d have to contact UPS, book the shipment, and cover the cost. The hotel didn’t even want to take responsibility for a reasonable solution.

Ardit·Hace un mes

“War gut aber werde es nicht nochmals Buchen.”

The massage was excellent and the kids’ activities were great. The staff barely spoke English, leading to a lot of misunderstandings. The hotel was not often clean; the interior looked very old and the rooms were disappointing.

Mirlinda·Hace un mes