The place is super comfy, spotless, and tucked away nicely. Beyond the absolute satisfaction with the property, I must point out how top‑tier the help, friendliness, readiness, and warmth of everyone from Mrs. Reiko to the whole crew were. I felt truly at home, literally pampered from the moment I stepped into Utena until the instant I had to say goodbye. I strongly recommend anyone wanting a stay in Izu, even with their four‑legged friend, to book at Utena because, while Japanese hospitality is proverbially kind, what you get at Utena surpasses that. 10 out of 10!
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