“Adequate”
The location was great, the room was quiet, and the welcome was good. The room wasn’t made up or cleaned, there was no hot water in the shower, and the breakfast wasn’t very good.
JanetHace 3 semanas
Un momento…
★★★★·Karlovy Vary·7.9
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o simplemente escríbelo — «hacia el 20, tres noches»
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Located in Karlovy Vary's city centre, Alisa Hotel is a historic building near thermal springs, completely reconstructed in 2013. The hotel offers free WiFi, satellite TV, minibars, and equipped kitchens in its units. The hotel is within a 500-metre range of Vřídlo Hot Spring, the Diana Lookout Tower, and the Slavkovský les Nature Reserve, with golf resort access nearby.
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Cómo valoran los huéspedes el hotel, aspecto por aspecto.
The location was great, the room was quiet, and the welcome was good. The room wasn’t made up or cleaned, there was no hot water in the shower, and the breakfast wasn’t very good.
Janet·Hace 3 semanas
The staff were friendly. The shower was broken and the floor was cracked. Breakfast wasn’t served neatly or cleanly, and overall the place was very dirty.
Franziska·Hace 3 semanas
The building is a work of art, inside and out. We stayed on the top floor and were lucky to have an elevator. Breakfast was pleasant and the staff were extremely friendly. The location is excellent. Despite its beauty, the building really needs restoration: the plasterwork is poorly finished, the carpets are worn, and the bed frame in room 401 fell apart twice under the body weight. The sink tap dripped all night with no way to shut it off properly. Other than that, everything was fine.
Marco·Hace 3 semanas
The location was okay. I don’t understand how this hotel can be rated 4 stars. The nights were below 10 °C and I shivered in the room because there was no heating. It’s extremely uncomfortable to pay for a place and not feel warm. I told reception that the heaters weren’t working and they said someone had fixed it that morning, but I’m not sure if that’s true because I saw a comment on Booking about the cold, so it wasn’t just a one‑time issue. Some lamps had only one bulb, maybe to save energy. The shower base was cracked/ broken; I think the floor below has a huge leak from that shower. The towels were old and worn, one even half‑torn. Out of the four staff we spoke to, only one spoke English. The décor is nice, but the hotel lacks the amenities expected of a 4‑star property.
Juliana·Hace 4 semanas
Great location, standard breakfast, cleanliness is maintained. Service is mediocre. We stayed in an apartment that was very cold, even though a heater was present. Towels and slippers were missing, so we had to go to reception and after a long search they found two bathrobes and only one pair of slippers. The towels and bathrobes were very worn and faded. The shower floor was broken and moldy, so we didn’t risk taking a shower there. The chandeliers lacked bulbs. The overall impression of the apartment was sad.
Lina&lina·Hace un mes