“This hotel would have easily received a perfect 10 from us, had it not been for the rather strange i”
This hotel was truly exceptional—every aspect of our stay was outstanding: the atmosphere, location, beautiful design, high‑quality bedding and toiletries, spa, food, impeccable cleanliness, and stunning views. We stayed in the Balcony Suite, which was absolutely wonderful. Every detail was thoughtfully considered, and the overall experience exceeded our expectations. A special shout‑out to the restaurant staff, who were consistently attentive and professional, and to the housekeeping team, who did an outstanding job throughout. A truly special hotel. However, surprisingly, at least half of the reception staff did not deliver the service level expected of a hotel of this caliber. During our six‑night stay, we entered and left the hotel several times a day, and on many occasions reception staff neither smiled, acknowledged us, nor even looked up to say hello. Some requests were met with unhelpful, dismissive responses—for example, we asked for a larger bathrobe and were told, “We don’t have any; all our robes are the same size.” Only after insisting did a larger robe appear, and the issue was resolved. This was just one example; there were several similar incidents. Other reception staff were excellent—warm, attentive, and willing to go above and beyond. The hotel itself is absolutely wonderful, making the inconsistent front‑desk service all the more surprising. At a hotel of this standard, we would expect the front‑desk experience to match the exceptional quality of everything else.
Yaron·Hace un mes