“Unprofessional”
I was really disappointed with my recent stay as the hotel had rented out my reserved room and blamed me for not specifying a room preference, despite it being clearly stated in my reservation confirmation. To make matters worse, they offered me a lesser room at the same price, which was not acceptable. This is the second time I've had this issue with the hotel, and it's left a sour taste.
RobertHace 10 meses