“QUEJA”
On 09 August 2025, when I went to the address listed in my Booking app reservation (I. Zaragoza #36, col. Altica, CP 73310, Zacatlán, Puebla) and tried to validate it, the hotel “La Casa de los Abuelos” said they had no record of my booking. I then called via the app, and a male voice told me the reservation existed but that I should go to a different address (calle Manuel Doblado #44, colonia La Cienega). He didn’t explain why the address didn’t match. I sent him a photo of the building I was at and asked for a photo of their façade, which did not match the one I had booked. Because of the mismatch between the photos and the address, I felt unsafe and feared becoming a victim of a serious crime, so I did not go to the location the voice directed me to. I immediately tried to cancel the reservation, but the app would charge me more than I had already paid. After a few hours, I went to the address the male voice gave me (calle Manuel Doblado #44, colonia La Cienega), which was absolutely not the one listed in the Booking app. Without mentioning that I had a reservation there, I asked if they knew the lodging “La Casa de los Abuelos,” and a woman inside said she didn’t. This reinforced my fear and sense of danger. It took a lot of effort to find another place to stay that night, incurring the cost of a new booking. This is my first time using the Booking app, and the experience left a bitter taste in my mouth.
IlianaHace un año