Waldorf Astoria Costa Rica Punta Cacique

“This was a lovely place to stay with comfortable beds and lovely rooms but service was lacking.”

The Waldorf Astoria Punta Cacique turned out to be a stunning resort with gorgeous pools, immaculate grounds, and beautifully designed rooms; I especially enjoyed the shower that opened onto a balcony with an ocean view. The beach access was a nice perk, and having complimentary kayaks, paddle boards, and snorkels added to the fun. The coffee shop and ice‑cream shop were both great. However, the service left a lot to be desired for a hotel of this price point: restaurant and poolside staff were slow and not very attentive, and I’ve experienced better service at cheaper hotels. The restaurant’s food was varied but mostly average and not cheap. I pointed out a cleaning product near the hot tub that stung my skin, but no one followed up and it was still there the next day. I also expected a resort like this to provide milk for tea and coffee in the room, but instead I was given powdered milk sachets and charged $7 for a glass of milk when I asked for fresh milk. The layout feels odd in some spots; to reach the pool from our building you had to exit through the teenage kids club, and many rooms overlooked AC units.

Helen·Il y a 2 mois

“Otel olarak güzel ama servisler daha oturmamış!”

The location and structure were good, and the rooms were fine. The service, food, and the employees’ sluggishness were disappointing.

Ali·Il y a 7 mois

“Overall, I was disappointed by this property, it did not meet the typical Waldorf Astoria standards.”

The resort sits in a beautiful part of Guanacaste, and the pools are lovely; the bathrooms in the rooms were spacious and nice, and most staff—especially the bellmen—were friendly and helpful. The price and overall quality did not match at all. The room I booked with a Bahía view actually faced a building and offered no water view, contrary to the photos online. Construction on the property is loud and was not mentioned before booking or at check‑in. As a new hotel, I was shocked by the level of disrepair: rooms were already dirty, my rug was heavily stained, and the door frame was peeling—cutting my arm when I brushed against it. I showed a photo to the front desk, but they seemed indifferent. If you’re considering staying here, be aware that the room rates are high, and everything else is similarly expensive—like a latte that costs $9. I was really disappointed with the experience.

Lacey·Il y a 8 mois

I recently had the pleasure of staying at this serene oasis, where the tranquil atmosphere and breathtaking surroundings made it the perfect haven for relaxation. The staff were incredibly friendly and welcoming, but I did encounter a few minor issues with the Wi-Fi connectivity, which was a bit of a letdown. However, the hotel's commitment to providing a peaceful retreat far outweighed these minor hiccups, and I left feeling refreshed and rejuvenated.

Byron·Il y a un an