Hotel und Gaststätte Bierstübchen

“Auf keinen Fall komme ich wieder.”

I booked a room with breakfast, but only upon arrival did I learn there was no breakfast. The first room had no TV remote, and the replacement room offered couldn’t be heated, so I was given a heater as a temporary solution. In the evening I was still in town for dinner, and when I returned to the hotel I found the door locked. I only had a room key, not a house key. No emergency phone number was listed, and the contact number from booking was no longer active. Luckily, after half an hour a guest stepped outside to smoke a cigarette, otherwise I would have had to sleep in the car. In the morning nobody was there to take complaints or issue an invoice.

Lehmeier·Il y a 5 mois

“Unzuverlässig”

Waiting for the invoices. Waiting for the invoices.

Lukas·Il y a 6 mois

“So etwas habe ich noch nicht erlebt. In die Welt!!!! Bitte bucht dieses etwas nicht.”

🤮🤮🤮🤮🤮 I’m at a loss for words. I paid for breakfast but received none. I hope Booking will refund part of my money.

Mirko·Il y a 6 mois

“Katastrophe, dreckig, ungepflegt,”

Nothing at all, dirty, no heating, no hot water, booked breakfast but got none, no staff present, nobody… We expect a refund of the payment.

Thomas·Il y a 6 mois

Zero information about heating failure, no hot water, no toilet paper, no contact with the hotel – catastrophe.

Marek·Il y a 7 mois