“Extremely disappointing experience – poor cleanliness and service I stayed at Merwara Estate – A Luxury Heritage Resort”
I booked Merwara Estate – A Luxury Heritage Resort for 24‑25 September in Room 305, and the stay was a complete let‑down. We got there around 4:00 PM, only to find the front desk empty; the reservation clerk who finally appeared demanded an extra ₹200 even though the bill had already been settled. Inside the room, the sheets were visibly old and filthy, and we spotted cockroaches in both the bedroom and the bathroom—an alarming sight when traveling with a tiny baby. The next morning’s breakfast area was equally grimy, and hygiene standards were appalling. At checkout, the same staff member asked for another ₹1,000, despite my reservation showing the full payment had been made; after a tense discussion it was eventually settled. Because of the deplorable cleanliness, hygiene, and overall experience, I left after just one night instead of the two I had booked. This trip was a major disappointment, and I hope the management takes these concerns seriously and improves cleanliness, room upkeep, and charge transparency.
NayyarIl y a 4 semaines