AA Jungle Guesthouse Deluxe

The hotel sits on the main road but traffic noise is minimal. I stayed in a deluxe room with a clear‑wood sofa, a decent mattress, and good cleanliness; the room had a small covered terrace. The air‑conditioning worked well. Breakfast was included—though we only discovered it upon arrival—and the portions were tiny. The bathroom had hot water. The staff were friendly. The breakfast selection was unclear and sparse, but since we thought we wouldn’t get anything, it felt like a bonus.

Sylvie·Il y a 3 mois

“it was a comfortable stay!! Sooo cozy :)”

The breakfast was fantastic. At times the water ran out.

Denzel·Il y a 4 mois

The location and setting were good. However, there were many faults, including a loose earth wire hanging near the shower in the Electra, meaning the hot‑water unit was not grounded and could conduct electricity during a short circuit. A router was powered through an audio cable. The room was not cleaned and towels were not refreshed unless you personally asked for them. The breakfast was included but very minimal; after complaining I was allowed to choose another breakfast.

Nick·Il y a 5 mois

The place is in San Juan. We usually ignore minor inconveniences on islands, so we didn’t pay much attention to earlier negative reviews. Ants didn’t bother us—after all, it’s a jungle guesthouse. But the water situation during our four nights was simply unacceptable. We had to shower with buckets because there was either no running water or only a trickle. Sometimes water worked briefly around midday or late at night, but the pressure was extremely weak. The staff explanations were inconsistent: we were repeatedly told that “everyone on the street has no water” or that “the pipes are broken,” yet water occasionally worked. It seemed more like a long‑term issue with the accommodation itself. Even more disappointing was the staff reaction. No one seemed interested in solving the problem or properly responding to our concerns. We sent a direct message about the situation, which was ignored. The included breakfast was another letdown. The menu said breakfast would include eggs and juice, but when we ordered we were told otherwise, and the portions were tiny. This isn’t a luxury resort, and we understand that some things can’t work on islands, but at about €40 per night it isn’t one of the cheapest places on the island, so we expected at least functioning water and basic customer service—or at least to be informed before arrival that it’s a long‑term issue.

Lara·Il y a 6 mois

“Terrible experience - no water for most of the stay and rude, unhelpful staff (discluding the restaurant staff).”

It’s close to the beach and the bed is comfortable. There was no running water for most of my stay, so I couldn’t shower properly or flush the toilet. This is completely unacceptable for any accommodation. The staff were rude, dismissive, and refused to address the issue. Instead of apologizing or helping, they denied responsibility and offered no compensation despite the major inconvenience. I would not recommend staying here.

Shannon·Il y a 6 mois